8. System Extras & Support
Part 8 of 8: Getting Started with TransMaS
This article is part of a series designed to take new users through the full lifecycle of an order.
In this article: We explore additional tools like Reporting, the Customer Portal and TransMaS Plus, and provide details on how to get the most out of our support team and help resources.
8.1 The Customer Portal
The Portal acts as a professional, self-service window for your clients, significantly reducing administrative phone calls and "status update" requests.
- Real-Time Visibility: Customers can track live ETAs, view performance KPIs, and download their own PODs, photos, and invoices as soon as they are available in the system.
- Streamlined Order Entry: If enabled, clients can request new transport or convert quotes into orders directly, which then flow into your system for approval and planning.
- Learn more: Using the Customer Portal (End-User Guide)
8.2 Reporting
Get high-level insights into your fleet's performance via the Reports link in the sidebar. We maintain an extensive library of reports covering revenue, efficiency, and compliance.
Note: If you need a specific data view not found in the library, custom reports can often be built on request (a development fee may apply based on complexity).
8.3 TransMaS Plus (Optional Add-on)
For fleets looking to further digitize their compliance and HR, we offer TransMaS Plus. This is an optional upgrade that unlocks additional tools for walk-around checks and HR administration.
- Digital Walkarounds & Faults: Replace paper pre-start checks with digital checklists. Drivers report defects via the app, and transport managers receive instant notifications to review and action faults.
- Advanced Absence Management: Manage holiday requests and sickness for both drivers and office staff in one place. Drivers can request leave via the app, which managers can then approve or reject with a single click.
8.4 Getting Support
Access help via the Support Beacon in the lower-right corner of your screen:
- AI Answers with a Personal Touch: Ask our AI any "How-to" question for an instant response. Unlike standard chatbots, we review every single AI interaction. If the AI doesn't quite hit the mark, a member of our team will follow up personally to ensure your question is answered correctly.
- Search the Docs: The beacon often suggests articles relevant to the specific page you are currently viewing. You can also visit our full Knowledge Base directly.
- Email & Chat: Send messages directly through the beacon to include technical system info that helps us diagnose issues faster. You can also email support@tmsonline.co.uk.
- Business Hours: Our core hours are Monday–Friday, 9:00–17:00 (UK Time). While we are a small team, we do keep an eye on messages during evenings and weekends to assist with urgent queries.