Completing, Reopening and Cancelling Repack Orders

Introduction

Once all input and output lines on a repack order have been fully processed, the order can be completed. This guide covers how to complete a repack, reopen it if changes are needed, and cancel an order that is no longer required. It also explains what happens to stock and charges in each case.

Completing a Repack Order

Before a repack can be completed, all lines must be fully processed — every input line must have its full quantity allocated, and every output line must have its full quantity of items created.

On the Platform

1. Open the repack order from Menu → Movements → Repacks.
2. Click the Complete button in the bottom-right of the order view.
3. If all lines are fully processed, the order completes immediately.

On the Warehouse App

1. Open the repack order from the Repacks section.
2. Tap Complete at the bottom.
3. Enter your name.
4. Draw your signature on the signature pad.
5. Tap Confirm to submit.

What happens when a repack is completed:

• The order status changes to Complete.
• The order is no longer editable for line changes.
• Any unused preprinted labels are cleaned up.
• The signature (if captured on the app) is stored against the order and visible on the platform.
• Any charges remain on the order and the total is finalised.

Reopening a Completed Repack

If a repack has been completed but you need to make corrections:

1. Open the completed repack order.
2. Click the Reopen button.
3. The order returns to In Progress status and becomes editable again.

What happens when you reopen:

• Any signature captured at completion is cleared.
• Existing allocations and created items are not affected — all stock remains as it is.

Once you've made your changes, you can complete the order again.

Cancelling a Repack Order

If a repack order is no longer needed, you can cancel it. Unlike Goods Out orders, a repack can be cancelled even if processing has started — the system will reverse everything.

1. Open the repack order.
2. Click the Cancel button.
3. Confirm when prompted.

What happens when you cancel:

• All input allocations are reversed — any stock that was consumed is restored to inventory, with reversal entries recorded in the stock ledger.
• All output items are deleted — any new stock that was created is removed from inventory entirely.
• Any unused preprinted labels are cleaned up.
• The order status changes to Cancelled.
• The order can no longer be edited or reopened.

Cancelling a repack fully unwinds all stock movements. Your inventory returns to the state it was in before the repack started.

Which Option Should I Use?

Key Things to Know

• A repack can only be completed when all lines are 100% processed. If any line has remaining quantity, the Complete button will not proceed.
• Reopening does not reverse any stock movements — input allocations and output items stay in place. You need to manually remove them if required.
• Cancelling reverses everything — both inputs and outputs are fully unwound.
• Cancelled repacks cannot be undone. If you cancel by mistake, you'll need to create a new order.
• Charges are editable on completed orders until the order is invoiced.